Shipping Policies

When We Ship

Orders will be shipped as soon as we can completely fill your order or unless you have a specific date requested.  

Destinations

Currently we only ship to the United States and are unable to ship to, the Virgin Islands, PO Boxes or APO & FPO locations. We hope to be able to send our gourmet products to these locations soon. 

Shipping to a Business Address

If you are sending your package to a business or hotel, please be aware that the package may be delivered to a receiving department. Please let the recipient know to expect a perishable package. The Chocolate Pretzel Factory LLC is not responsible if the business is closed or if the carrier is unable to deliver the package. For these addresses, please include as much information as possible including company name, telephone and extension numbers, suite or hotel room number, recipient’s name and department, if applicable.

Shipping to a Hospital

If you are sending your package to a hospital, please verify that the hospital will receive perishable shipments. Please let the hospital know to expect a package, and that it will go to the correct room. The Chocolate Pretzel Factory LLC is not responsible if the hospital does not accept the package or if the package does not get to the correct recipient. For these addresses, please include as much information as possible, including recipient’s name, their room number and the area of the hospital where they are located.

Warm Weather Shipping

During warm weather; all orders will be shipped overnight, have special insulated packaging, and cold packs. Warm weather shipping will be used at our discretion to prevent any heat damage and to ensure your package arrives in the best condition possible.